HSHS and Prevea system outages mostly resolved

According to a recent update from HSHS, they have restored connectivity to their EPIC software and are now fully functional and trying to finish bringing all of their remaining systems online. They are again accepting appointments and their patient portal is operating. 

This evening the CEO and president of HSHS Damond Boatwright made a statement confirming that the outage was the result of a cyber-security incident and that third-party security experts and law enforcement are involved in the situation.

Most IT and phone systems at Prevea Health and their sister company HSHS have been unavailable or sporadic since some  time on Sunday, impacting their ability to provide services. They have not specified the nature of the outage other than calling it a "temporary system outage". 

The original statement from the companies was 

HSHS hospitals and Prevea Health continue to work through our temporary system outage. Currently, access to our phone system is sporadic and MyChart and MyPrevea communications are temporarily unavailable.

HSHS and Prevea have well-established downtime policies and procedures when we experience technology outages and we are following those protocols and continuing to care for our patients with the same level of quality, safe and effective care.

We acknowledge this outage is causing inconvenience for some patients and that services may take longer to schedule or receive. We are grateful to our caregivers, colleagues and physicians, who are doing everything possible to ensure we can continue to serve our community while we work diligently to resolve the outages.

We will provide updates on the situation as they become available.

The Prevea Health main phone line at 920-496-4700 is currently working, however those calling may experience delays or connectivity issues.

In an update today they stated

To get connected to our family medicine or internal medicine department for adult patient care, call (920) 431-1810. The Prevea Surgery Center can be reached at (920) 272-3648.

New updates on their status are being given at https://www.prevea.com/updates

Note that Prevea is now reporting that scam operators are contacting people falsely claiming to be from Prevea/HSHS and demanding payment for bills. The clinics and hospitals are not attempting to receive payments during the outage except by cash or check brought directly to their service desks.